Who we are?

Who we are

Our website address is: http://shopmail.in.

 

What personal data we collect and why we collect it

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Buyer Protection Policies

Buyer Protection Policies

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products

  • Merchant guarantees to sell only genuine products to customers through Shopclues.com
  • Manufacturer’s or Seller’s warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

  • Customers’ Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)

3. Easy Returns, Replacements & Refunds

  • Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, Shopmail will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages/Wrong Products need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories/Empty Packages
    -Defective/ Damaged (if not under Manufacturer’s Warranty*)
    -Not as per description
  • Return Package should have the original Price tag and Packaging slip
  • Few products are Non-Returnable. Please refer to the product page for further reference
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre. For more queries, please refer to Return, Replacement & Refund policies
 
 

Shipping Policy

Shipping Policy
Shpmail promises ‘No Anxiety Shipping’ for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

  • 1. How do I track my order?

You can check the status of your order from your Shopmail “MyAccount” . We ensure timely communication about your order status via Email / SMS under the following conditions:

    • When your order is confirmed / processed / shipped / delivered
    • When your order shipment is delayed
  • 2. How long does it take to deliver the product after it has been dispatched?

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant’s location.
Once the order has been dispatched, we will notify you with the estimated delivery date on your registered contact details via Email with the tracking number and courier/delivery partner details.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed.

  • 3. How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at ShopClues.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount.